YouCan Fitness is legally bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) as amended. We are committed to respecting the privacy of individuals through ensuring the transparency and security of personal information we collect and hold about them.
“Personal Information” is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.
YouCan Fitness will collect certain personal information from you, including but not limited to your name, contact details and business details in order to provide you with our products and/or services, to conduct our other business functions, to market and sell our products and services and for the specified purposes set out below. We may collect personal information when you: visit our website (see below); buy our products or services; request information about us, our products or our services; provide feedback; or otherwise contact us by telephone, fax, email, post or in person. We may also collect your basic contact details if you are referred to us by a friend, for the purposes of communicating with you in relation to our products and services.
Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.
In order to fulfill our obligations under the Privacy Act, reasonable security measures have been put in place to minimise the risk of unauthorised access to or loss of personal information.
In the course of providing services to you, we may:
use your personal information for the purposes of:
rendering services to you, such as introducing new products or services to you;
provide you with information, products or services you have requested;
personalise and customise your experiences with our website; to manage and administer any account you may hold with us;
to promote and market our products and services to you or provide you with information that we believe may be of interest to you; and
to help us research the needs of our customers and to market our products and services with a better understanding of your needs and the needs of customers generally.
You consent to us using your personal information in the above ways.
We may collect and use your personal information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your personal information.
We may also disclose your personal information to our website host or software application providers in certain limited circumstances, for example when our website experiences a technical problem or to ensure that it operates in an effective and secure manner.
Some of your personal information may be transferred, stored, processed or used overseas by us or by third party service providers. This may happen if we outsource certain activities overseas or if transactions, information, services or products have an overseas connection. You consent to the collection, use, storage, and processing of your personal information outside of Australia.
You consent to us using your personal information for sending you information, including promotional material, about us or our products and services. now and in the future. You also consent to us sending you such information by means of direct mail, email, SMS and MMS messages. You can contact us using the contact details specified below if you do not want to receive marketing information from us.
You are entitled to access personal information that we hold about you. If you request access to your personal information, in ordinary circumstances we will give you full access to your personal information. However, there may be some legal or administrative reasons to deny access. If we refuse your request to access your personal information, we will provide you with reasons for the refusal.
A request for access can be made by contacting our Privacy Officer in any of the ways specified below.
We take all reasonable steps to ensure that any personal information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete. Please contact us in any of the ways specified below if you believe that the personal information is inaccurate or incomplete, and we will use all reasonable efforts to correct the information.
wish to make a complaint in relation to a breach of your privacy;
would like to access your personal information held by us;
would like to opt out of direct marketing; or
would like to correct your personal information held by us,
Please contact us via either of the methods below:
Via our contact form at https://www.youcanfitness.com.au/contact
Via post at P.O. Box 344 Patterson Lakes 3197
We will investigate your queries and complaints within a reasonable period of time and will notify you of the outcome of our investigation.
YouCan Fitness recognises that the law allows you to elect not to provide your personal information. However, please note that by not providing personal information, we may not be able to offer our services to you, to contact you (if you do not provide your contact information), or to take into account your particular circumstances when providing our products or services to you.
Last updated: February 2018